Privacy Policy

At NewtonAI, we value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you engage with our website, products, or services (collectively, the “Services”). By using our Services, you agree to the terms and practices described here.

  1. Information We Collect

We gather various types of information to deliver and enhance our Services:

  • Personal Data: Information that can identify you, including:
    • Name
    • Email address
    • Phone number
    • Payment details (e.g., credit card information)
    • Account credentials (e.g., username and password)
  • Usage Data: Details about your interaction with our Services, such as:
    • IP address
    • Device information (e.g., type, operating system)
    • Browser type and settings
    • Pages visited and actions performed on our platform
  • Company-Provided Data: With explicit consent and approval from the respective companies, we collect:
    • Manuals
    • Documents
    • Other proprietary materials
      This data is used to train and customize our AI models, tailoring them to your organization’s specific needs while building on our base AI model. If this data contains personal information (e.g., employee details in manuals), we process it in accordance with the DPDP Act, 2023, and only for purposes agreed upon with your organization.
  • Cookies and Tracking Technologies: We use cookies and similar tools to improve your experience, analyze usage, and provide personalized content. See Section 7 for details.
  1. How We Use Your Information

We use your data for the following purposes:

  • To provide, maintain, and enhance our Services.
  • To personalize your experience and offer relevant features or content.
  • To process payments and manage your account.
  • To train and customize our AI models using company-provided data (e.g., manuals, documents) that you’ve authorized us to use, with approval from the respective companies. This helps us deliver tailored solutions for your organization, using the data exclusively for your benefit and not sharing it with others without your explicit consent.
  • To communicate with you, including service updates, responses to inquiries, or, with your consent, promotional materials.
  • To monitor and analyze usage trends for better functionality and performance.
  • To meet legal obligations or protect our rights and safety.
  1. Data Sharing

We may share your information with:

  • Service Providers: Trusted third parties assisting with payment processing, customer support, analytics, or hosting services.
  • AI Training Partners: Trusted partners who help us train and customize AI models using company-provided data. These partners are bound by strict confidentiality agreements and use the data only for your organization’s customization needs, as specified in our agreements with you.
  • Affiliates: Our subsidiaries or business partners, for operational or marketing purposes, in line with this Privacy Policy.
  • Legal Authorities: When required by law, court order, or to protect NewtonAI, our users, or others.

All third parties we share data with must adhere to robust data protection standards.

  1. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights:

  • Access: Request details about the data we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request removal of your personal data, subject to legal exceptions.
  • Withdrawal of Consent: Stop us from processing your data where consent is the basis (e.g., marketing emails).
  • Data Portability: Request a copy of your data in a transferable format.

To exercise these rights, contact our Data Protection Officer (DPO) as outlined in Section 11.

  1. Data Security

We prioritize your data’s security with measures like:

  • Encryption of sensitive data during transmission and storage.
  • Access controls to restrict who can view or handle your information.
  • Regular security audits and system updates.

We apply these same protections to company-provided data, ensuring your proprietary information remains secure. While we strive to safeguard your data, no system is completely risk-free. In case of a significant breach, we will notify you promptly, as required by law.

  1. Data Retention and Deletion

We retain personal and company-provided data only as long as needed for the purposes in this Privacy Policy or as required by law. Upon termination of your service contract, we will delete or anonymize your company-provided data within 30 days, unless otherwise agreed with your organization or mandated by legal obligations.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality (e.g., remembering preferences).
  • Analyze user interactions with our Services.
  • Deliver personalized content or ads (with your consent).

You can manage or disable cookies via your browser settings, though this may impact your experience.

  1. Third-Party Links

Our Services may link to external websites or apps. We are not responsible for their privacy practices or content. Please review their policies before sharing information.

  1. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors. If we find such data has been collected, we will delete it promptly. Contact us if you suspect this has happened.

  1. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. For significant updates, we’ll notify you via email or a website notice at least 15 days before they take effect. Continued use of our Services after updates indicates your acceptance of the revised policy.

  1. Contact Us

For questions, concerns, or to exercise your data rights, contact our Data Protection Officer (DPO):

We’re committed to addressing your inquiries swiftly and resolving issues per applicable laws.